mPress USA FAQ
We understand that you may have questions about your order. Here are answers to some frequently asked questions:

Ordering and Payment
What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, for a seamless checkout process.
Can I modify my order after placing it? Unfortunately, once your order is confirmed, changes cannot be made. Please double-check all details before submitting your order.
Shipping
How long will it take for my order to arrive? Delivery times vary depending on your location and chosen shipping method. You can find estimated delivery times during the checkout process. Please note that unforeseen circumstances like weather or shipping carrier delays might impact delivery.
How can I track my order? A confirmation email with a tracking number will be sent once your order ships. Use this number to track your package’s progress on the shipping carrier’s website. For any questions or concerns, contact our customer service team at [email address removed].
How much does shipping cost? Shipping costs vary based on the size and weight of your order and your shipping address. You can view shipping costs during the checkout process.
Returns and Exchanges
What is your return policy? We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within [number] days of receiving it for a full refund or exchange. Please contact our customer service team for a return authorization before sending anything back.
How do I initiate a return or exchange? To return or exchange an item, contact our customer service team for a return authorization. Once approved, return the product in its original condition and packaging. We recommend using a trackable shipping service for your return.
How do I get a refund? Once we receive your return and inspect it, we’ll process a refund to your original payment method within [number] business days. For any questions or concerns, contact our customer service team.
Cancellations
Can I cancel my order after it’s placed? Yes, you can cancel your order as long as it hasn’t shipped yet. Contact customer service as soon as possible to request a cancellation.
Will I be charged for canceling my order? No, there are no fees for canceling an order before it ships. However, if your order has already shipped, you’ll need to follow our return and exchange process.
We’re committed to providing excellent customer service. If you have any other questions, please don’t hesitate to contact us.